Emergency Repairs

If you request urgent repairs, the landlord or agent will attempt to respond immediately. If we are not contactable, please refer to your lease or the below contacts & information to guide you through this process: 

Emergency repairs are:

  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity (Ausgrid - 13 13 18), or water supply (Sydney Water 13 20 92) Or use this checklist - click here
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

 Notice: Tenants will be liable for the extra cost & labour for maintenance that is not deemed as an emergency (outside of the required repairs & maintenance functions).

Elevate are not be responsible for repairs and maintenance for common areas of an apartment building. Elevate will communicate with the relevant Strata Manager regarding a problem if the repair item is determined to be common property. 

Contact us on 0423 333 768 during business hours or email pm@elevatepg.com.au (providing clear photos and/or video provides a huge help in determining and collating information). 

 

Our preferred Trades: 

*** Plumbing:

SPS Plumbing (02) 9002 7332 / contact@spsplumbers.com.au 

Pipesmart Plumbing; 0424 157 546 / mark@pipesmart.com.au 

On the Go Plumbing; 1300 35 35 37 / info@onthegoplumbing.com.au

*** Electricians:

Glenco 9700 9996 service@glenco.com.au

Lyons Technics (02) 9457 7525 / service@lyontechnics.com.au

*** Roofing:

The Bondi Roof Guy - James Hall 0451 963 075 

SES: (Storms and serious structural issues)  

132 500 (NSW)

*** Locksmith - 

J&D Locksmith (Mark or Markus) 0418 971 224 / 0414 388 700

Independant Locksmiths service@ilss.com.au / 1300 500 600